Bring innovation to life
Events Operations Coordinator (CVent)
Responsibilities
Platform & Event Registration Management
- Manage and oversee Cvent registration processes for global events across all Ivoclar business units.
- Build, configure, test, and maintain event websites, registration forms, ticketing, agendas, and attendee journeys.
- Support registration operations for meetings, congresses, trade fairs, and events of varying sizes.
- Partner with the Exhibitions & Events team to ensure smooth event execution.
Participant Communications & Support
- Coordinate event communications, including invitations, confirmations, reminders, and follow-ups.
- Provide participant support for registrations, changes, cancellations, and technical issues.
- Support attendee management, check-in, badging, QR scanning, and issue resolution before and during events.
Data Management & Reporting
- Maintain accurate participant data and ensure data integrity.
- Prepare reports, dashboards, participant analytics, and event performance insights.
- Support data synchronization and reporting between Cvent and Salesforce.
Governance & Platform Administration
- Maintain global standards, templates, and best practices for Cvent processes.
- Ensure compliance with governance requirements, internal policies, and GDPR regulations.
- Manage user access, roles, and permissions within Cvent.
Training & Continuous Improvement
- Provide Cvent training, onboarding, and user support.
- Develop and maintain process documentation, guides, and templates.
- Identify and implement process, automation, reporting, and user experience improvements.
Marketing Communications Support
- Provide administrative and project coordination support for the Global Marketing Communications team.
- Assist with marketing operations, asset management, CVM activities, and travel coordination.
General Obligations
- Comply with company safety, personnel, and regulatory requirements.
- Demonstrate Ivoclar's corporate values and professional standards.
Your profile
Requirements
· Minimum 3 years of hands-on experience working with Cvent in an event registration, event operations or event technology environment.
· Proven experience managing registration processes for multiple concurrent events in an international business environment.
· Strong working knowledge of Cvent Registration, OnArrival, Attendee Hub, Surveys, Email Communications and Integration capabilities.
· Advanced Microsoft Excel skills.
· Experience working with Salesforce data and reporting processes is considered an advantage.
· Fluent written and spoken English is required.
· Strong attention to detail and commitment to data quality and accuracy.
· Excellent organizational, planning and prioritization skills.
· Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
· Customer-focused mindset with strong stakeholder management and communication skills.
· Process-oriented approach with a continuous improvement mindset.
· Ability to work independently while collaborating effectively across a global matrix organization.
· Degree or equivalent qualification in Event Management, Marketing, Business Administration or a related field, combined with a strong affinity for technology and digital platforms.
· High standards for accuracy, data quality and participant experience.
· Friendly, solution-oriented and professional in dealing with participants and VIPs.
· Careful handling of data, communication and processes with a “zero-error” mindset.
· Organized, reliable, proactive and able to work without close daily supervision.
· Able to maintain an overview and remain calm when managing several parallel events and peak phases.
· Clear coordination with stakeholders worldwide; collaborative and confident in intercultural settings.
What we offer
- Hybrid working set-up
- A global, purpose-driven company with 3,700 employees.
- A culture of innovation and collaboration.
- Learning and development tailored to your growth.
- Attractive benefits.