Plan, Coordinate, Enable: Become the Heart of our International Service Operations.

Your role

• Planning and coordinating service calls (maintenance, repairs, installations) for field service technicians in the EMEA region in close collaboration with our customers
• Efficient scheduling, including spare parts management and monitoring of transportation and delivery processes 
• Creating and processing service orders, including complete documentation
• Responsibility for customs-related processes, such as declaration procedures and the preparation of export accompanying documents
• Solution-oriented customer management and support for complaint management
• Collaboration with field service technicians, international customer care departments, as well as customers and service providers
• Supporting continuous improvement processes and contributing to reporting, KPI analyses, and capacity planning

Your profile

• Completed business administration training or comparable qualification with several years of professional experience
• Experience in coordinating service calls, route planning in an international environment, or personnel scheduling is desirable
• Proficiency in MS Office 365 is required; knowledge of SAP and/or Salesforce is a plus
• Very good written and spoken German and English
• Strong organizational skills and a structured, reliable approach to work
• Customer focus, ability to work well in a team, and ability to operate effectively in an international environment

What we offer

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.