Where service creates impact.

As the central point of contact in Customer Service, you ensure smooth operations and satisfied customers.

Your role

• You will be responsible for managing our subsidiary DSSM and will independently process orders, including preparing quotes, invoicing, and issuing credit and debit notes.

• Providing expert support to customers, account managers, and business development managers on topics such as shipment tracking, delivery times, and order status will be part of your responsibilities.

• You will handle returns, complaints, return requests, and complaint management.

• You will assist our customers via phone and in writing (inbound and outbound), including general service and support.

• You will support our sales and marketing teams with promotional campaigns, bonus agreements, and market feedback.

Your profile

• You have completed training in the dental field or have a business administration background.
• You have already gained professional experience in customer service, particularly in inbound and outbound sales as well as order processing.
• You are proficient in SAP, Salesforce, and MS Office.
• You have strong German and, in particular, English language skills; knowledge of additional languages is a plus.
• Teamwork skills, an independent and structured approach to work, and a strong customer focus combined with a proactive personality round out your profile.

What we offer

• A global, purpose-driven company with over 3,600 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.