Customer Service
Alcobendas (Madrid), Spain
Alcobendas (Madrid), Spain
Operations & Support Services​
Permanent
Professional
Job Description

Bring innovation to life

 

Here you can insert your job specific intro text.

Your role

 

• Processing incoming orders, quote requests, and customer inquiries
• Monitoring product availability, clarifying and tracking delivery dates
• Preparing transport documents and accompanying papers for special transports from Schaan/FL
• Creating invoices and credit notes
• Preparing and coordinating the shipment of trade fair and course materials
• Updating delivery conditions
• Clarifying shipping methods
• Acting as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational matters
• Actively supporting the field service
• Working closely with logistics, warehouse, and planning departments
• Providing operational support to internal departments such as product management, key account management, customer care management, academy, R&D
• Pre- and post-processing of promotions, trade fairs, and events
• Personally supporting sales at trade fairs and events, if required

Your profile

 

• Completed vocational education in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience).
• 2–4 years of experience in order processing, logistics coordination, or customer service.
• Experience with ERP systems (e.g., SAP) and proficiency in MS Office applications.
• Strong understanding of order management and shipping processes.
• Knowledge of transport documentation and international shipping regulations.
• Ability to create invoices, credit notes, and manage delivery conditions.
• Familiarity with trade fair and event logistics is an advantage.
• Good English and German communication skills (C1 minimun)
• Strong interpersonal skills
• Strong organizational and time-management abilities.
• Detail-oriented with high accuracy in documentation and data entry.
• Ability to work collaboratively across multiple departments.
• Willingness to travel occasionally for trade fairs and events.

What we offer

 

• A global, purpose-driven company with 3,700 employees.

• A culture of innovation and collaboration.

• Learning and development tailored to your growth.

• Attractive benefits.

Information at a Glance
Work location:  Alcobendas (Madrid), Spain
Business Area:  Operations & Support Services​
Workload:  100%
Contract type:  Permanent
Experience level:  Professional
Recruiter Contact Details:  Raquel Martín, Raquel.Martin@ivoclar.com, +34 913757837

Ready to Make an Impact?

Apply now and help us bring dental innovation to life.

Recruiter Contact Details:  Raquel Martín, Raquel.Martin@ivoclar.com, +34 913757837
Business Area:  Operations & Support Services​
Workload:  100%
Contract type:  Permanent
Experience level:  Professional

 

At the Ivoclar Group, we support dentists, dental technicians and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have the best possible oral health care and quality of life, today and in the future. We are inspired by the knowledge that together we are better.

You want to know more about us? Check out our website!

Ivoclar.com