Customer Relations Management Associate

Join Ivoclar as a CRM Services Associate and help deliver accurate, responsive, and high-quality customer service across our CRM and order management processes. You’ll manage Clinical and Technical orders, customer requests, data uploads, and complex service issues using systems such as SAP and Salesforce. Working closely with Sales, Logistics, Customer Service, Operations, and Quality teams, you’ll help resolve issues, improve processes, and ensure a seamless customer experience.

Your role

• Create, maintain, and update customer accounts, pricing information, and sales-related data within CRM and SAP systems.
• Manage customer master data, sales territories, commission tables, and account records.
• Support customer account setup, archiving, merging, and ongoing data maintenance in Salesforce.
• Process pricing updates, promotions, rebates, royalties, and related reporting activities.
• Coordinate data transfers and support commission processing activities.
• Maintain accurate customer lists and business records for sales and marketing teams.
• Serve as a SAP Power User, providing process support, troubleshooting, and guidance to colleagues.
• Assist with SAP Business Warehouse setup, user support, and training activities.
• Identify process improvement opportunities and support documentation and compliance requirements.
• Partner with cross-functional teams to ensure efficient and accurate CRM operations.

Your profile

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
• At least 2 years of experience in a BPO, customer service, CRM, order management, or business operations environment.
• Experience working with CRM platforms, such as Salesforce, SAP, or similar business systems.
• Strong SAP-ERP knowledge and experience supporting business processes.
• Advanced Microsoft Excel and Microsoft Word skills.Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional teams and stakeholders.

What we offer

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.
• Hybrid set-up